FAQ’s
What does a Managed Service Provider do?
We manage and assume the responsibility of a defined set of IT and technology management services to its customers. It is a strategic method of improving operations that is commonplace among large corporations as well as small and medium-sized businesses, non-profit organizations, and governments. Our Team can act as the client’s IT Department or can augment the IT staff that is already in place.
What are the benefits of managed services?
One of the primary benefits when working with a Managed Services Provider is the IT cost reduction in your business. Working with an MSP improves your business operation by letting your staff focus on their work, instead of dealing with IT problems. An MSP is proactive; they anticipate problems and fix issues before they happen. For a predictable, ongoing fee, managed services enable your business to have ongoing, professional IT support without the need and the overheads of keeping a team of IT professionals on your payroll.
How does a managed service provider work?
An MSP works remotely where possible. At Connected Platforms, where necessary, we will send technicians to your location as required.
Who are managed IT services for?
Professional and expert information technology support is not just for large enterprises with enormous budgets. This model of service was designed to support a range of organisations beginning with small to medium-sized business. Streamline your operations, take advantage of more reliable systems and reduce operational costs – rather than worrying about how bad for your business the next big IT breakdown could be, benefit from our proactive approach that reduces the number of issues you will ever face and focus on your company instead.